Frequently Asked Questions
Everything you need to know about our high-performance skincare.
Are Naturium products cruelty-free and vegan?
Yes, all Naturium products are cruelty-free and the majority of our formulas are vegan. We do not test on animals at any stage of product development.
When will my order ship?
Orders are typically processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be at least half full to be eligible for a refund.
How do I know which products are right for my skin type?
Each product page includes a 'Skin Type' guide. You can also take our online skin quiz or contact our customer care team for a personalized routine recommendation.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping fees and delivery times vary depending on the destination.
Are your containers recyclable?
Sustainability is a priority for us. Most of our glass and plastic packaging is recyclable. Please rinse your empty containers and check with your local recycling program for specific guidelines.